TERMS & CONDITIONS
How is each piece made?
Your shoes and/or accessories are handmade by Colombian artisans using 100% locally sourced materials. Support the local!
Why are our delivery times what they are?
Le´zapatiere is a brand that develops its products made-to-order, in order to create a unique and special piece just for you. The product is handcrafted by native hands, which is why delivery times range from 30 to 35 business days. Everything cool takes time.
What does our warranty cover?
All brand products come with a 6-month warranty covering issues related to gluing of soles, stitching, welts, or defective upper materials (It does not cover damage caused by misuse of the product). Misuse will be determined by the brand. Guaranteed by LZ!
What happens with my product after the warranty period?
You have lifetime support from the brand in case you need any adjustment, restoration, or modification. These services will have an additional cost depending on the case. We stand for you!
Can I request a refund?
Your money will be refunded in cases of purchase withdrawal (Article 47) and right to payment reversal (Article 51), under the terms and conditions stipulated by Law 1480 of 2011, which you can consult further down. This process may take between 30 to 40 business days to be reflected.
In cases where neither of the two laws apply, no money refund will be issued. However, rest assured that an exchange or warranty service will be offered instead. We are here to support and provide solutions for your purchases. It’s better to be clear!
Is my payment secure?
Absolutely. Our payment gateway is PAY PAL, and we rely on its platform to ensure secure purchases. Stay safe!
Can I make exchanges?
Yes. To request any type of exchange, warranty claim, or refund, you must present your invoice or proof of payment.
For exchanges, the product must be completely new, with no signs of use, and the request must be made within no more than 30 calendar days. Changes are possible!
By completing your purchase, you automatically accept all the above conditions stipulated by LE´ZAPATIERE S.A.S.
Let’s do this!
Right to Payment Reversal established in Article 51 of Law 1480 of 2011:
https://leyes.co/el_estatuto_del_consumidor/51.htm
https://www.sic.gov.co/noticias/sabe-usted-que-es-el-derecho-al-retracto
Derechos y deberes de consumidor
PERSONAL DATA PROCESSING POLICY
In compliance with the provisions of Statutory Law 1581 of 2012 and its Regulatory Decree 1377 of 2013, LE ZAPATIERE S.A.S., a legal entity with Tax ID (NIT): 900.927.227-9, hereby informs the policy applicable to the entity regarding the processing and protection of personal data, complying with the National Database Registry (RNBD), which is the public directory of databases subject to processing in the country and will be administered by the Superintendence of Industry and Commerce, being freely accessible to citizens.
LE ZAPATIERE S.A.S. communicates to its Clients, Suppliers, Employees, and Contractors its Personal Data Protection Policy.
The personal data under the custody of LE ZAPATIERE S.A.S., in its role as data controller and/or processor, as applicable, will be processed in accordance with the principles and regulations established in Colombian law, existing national legislation, and good practices applicable to the personal data protection regime, in accordance with the following policy:
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To fulfill obligations and/or commitments arising from the relationships with its Clients, Suppliers, Employees, and Contractors.
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To comply with legal obligations involving personal data of Clients, Suppliers, Employees, and Contractors.
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To achieve the purposes of LE ZAPATIERE S.A.S. in accordance with its current bylaws.
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To comply with Colombian legal provisions in labor and social security matters.
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To conduct prospective analysis on trends and preferences of its Clients, Suppliers, Employees, and Contractors in relation to its goods and/or services.
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To understand the prospective needs of its Clients, Suppliers, Employees, and Contractors in order to innovate and meet those needs.
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To inform its Clients, Suppliers, Employees, and Contractors about its products, services, publications, social events, internal activities, and information of interest related to its activity.
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To share such data with third parties and provide information on the fulfillment or breach of legal and contractual obligations, either directly or through public entities responsible for oversight and control.
Any person who is a Client, Supplier, Employee, or Contractor, in their capacity as data subject or authorized party, has the right to exercise the actions recognized by law regarding personal data protection and habeas data, including:
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To access, update, and correct their personal data with respect to the data controllers. This right may be exercised especially in cases of partial, inaccurate, incomplete, misleading, or unauthorized data.
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To request proof of the authorization granted to the data controller, except when such authorization is not required by law, in accordance with Article 10 of Law 1581 of 2012.
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To be informed by the data controller about how their personal data has been used.
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To file complaints with the Superintendence of Industry and Commerce for violations of Law 1581 of 2012 or any regulations that modify, supplement, or add to it.
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To revoke authorization and/or request deletion of the data when the processing does not comply with constitutional and legal principles, rights, and guarantees. Revocation and/or deletion will proceed when the Superintendence determines that the data controller has engaged in conduct contrary to the law or the Constitution.
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To access their personal data that has been processed, free of charge.
The personal data collected and the type of processing to be performed will be informed in the corresponding privacy notice prior to processing, without prejudice to data processing authorized by law.
To exercise Habeas Data, the data subject or anyone demonstrating a legitimate interest in accordance with current regulations may make a written request to the email address of the Legal Representative of LE ZAPATIERE S.A.S., which at the time of this publication is:
Legal Representative: Natalia Campuzano Ñungo
Email: lezapatiere@gmail.com
Upon receiving the request to exercise Habeas Data rights, LE ZAPATIERE S.A.S. will respond within the legal term of fifteen (15) calendar days.
The processing of personal data by LE ZAPATIERE S.A.S. under this policy will be carried out in accordance with current regulations and laws.
This policy will take effect as of November 1, 2016.
Policy published by:
Natalia Campuzano Ñungo
Legal Representative
Bogotá D.C., October 26, 2016